Shopping and Ordering
Thank you for purchasing a product from Robertsons Pharmacy. We are sure you won’t be disappointed. We care about the health and wellbeing of our patients. No matter how personal in nature a product may be, we provide a secure and private shopping experience for all products purchased from our pharmacy and we do not store your credit card information.
How to Order
To order, visit the product page for the product you want to order, and click on the “Add to Cart” button. Once you are ready to purchase, click on Checkout.
Getting Order Status
You will receive an e-mail once your order has shipped.
Shipping and Delivery
Shipping is $6 for urban Taranaki, $10 for rural Taranaki, and free for click and collect.
Orders are sent via New Zealand Post or an alternative courier if necessary.
Our delivery timeframe of 3 -5 working days for urban delivery and 5-10 working days for rural delivery are from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises, we have no control over the delivery time.
If for any reason we do not have a product in-stock you will be contacted as soon as possible to advise you of any delay in delivering the product.
Product Enquiries
If you feel you need assistance with your product or just need a bit of advice, there are plenty of ways we can help. You can call us and ask to speak to the pharmacist on 06 769 6030 or email us at shop@robertsonspharmacy.co.nz.
Cancellations
You can request to cancel your order through the Contact Us page within one hour of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.
Returns and Exchanges
Our Pharmacy is committed to providing quality products to our customers. Products can be returned to either our High St Hawera Pharmacy or our pharmacy at The Valley Mega Centre in New Plymouth within 10 days of you receiving the goods provided the product is unopened and in original condition and the product is eligible for return.
You will need to contact us by phone on 06 7696030 or by email at shop@robertsonspharmacy.co.nz if you are returning the product by post or courier.
You cannot return products that state they are non-returnable on the website unless it has been damaged during the delivery or the wrong product has been delivered.
Return of your product to us is at your own cost unless damaged during delivery or the wrong product has been delivered. Please contact us to discuss your options.
If you would like to exchange your item please get in contact with us and we will confirm if an alternative item is available or not.
If you do not wish to exchange your item a credit in the form of a Robertsons Voucher to the value of your purchase will be issued to you. No cash refunds are processed unless they are eligible under NZ consumer law.
Some products will state that they cannot be returned, please be aware of these items.
Damaged, Lost or Defective Products
If you suspect your product has been damaged during delivery, please do not throw away the parcel or cover in which the product came in. Do not sign for the parcel from the courier company. Please contact us by phone or email and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.
You must return to our Pharmacy within 10 days any products that are damaged or notify us of any lost or incomplete deliveries so that we can inspect the products or lay claim against the carrier. Failure to do so will result in the claim being declined.
Our Pharmacy reserves the right to decide in its sole discretion whether it will accept the return of any products for credit, repair or replacement. Our Pharmacy will not accept return of any product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the product is expressly sold on a no-returns basis. Where returned product is not accepted they will be returned to Customer at the Customer’s cost. Receipt by our Pharmacy of returned product does not constitute acceptance for any purposes.
Consumer Laws
Where legally obligated, we will meet our obligations under all relevant consumer protection laws and any product which is faulty, damaged, or expired upon delivery can be returned at any time for a full refund, including the cost of shipping.
Where a product is eligible for a refund, we will endeavour to refund you within 7 working days.
